FAQs

PRIVACY POLICY – GDPR COMPLIANT

Last updated: 14 August 2025

This Privacy Policy explains in detail how Palco Abastado Lda (“we”, “our”, “us”) collects, uses, and protects the personal data of individuals who interact with our website, in full compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Portuguese data protection laws.

We are committed to safeguarding your privacy and ensuring transparency in how we process your data.

1. DATA CONTROLLER

Palco Abastado Lda is the Data Controller responsible for processing your personal data.
Contact details:
Email: palcoabastado@gmail.com
Please indicate the purpose of your enquiry and your preferred method of response.

2. PERSONAL DATA WE COLLECT

We may collect and process:

  • Identification data: name, email address, telephone number;

  • Browsing data: IP address, browser type, pages visited, access date/time;

  • Communication data: your messages when you contact us;

  • Technical information via cookies and similar technologies.

3. LEGAL BASES FOR PROCESSING

We process your personal data only when one of the following applies:

  • Consent (Article 6(1)(a) GDPR): e.g. subscribing to our newsletter;

  • Contract performance (Article 6(1)(b) GDPR): processing necessary to provide our services;

  • Legal obligation (Article 6(1)(c) GDPR): where processing is required by law;

  • Legitimate interests (Article 6(1)(f) GDPR): e.g. ensuring website security and preventing fraud, provided your rights do not override these interests.

4. PURPOSES OF DATA PROCESSING

We may use your data to:

  • Provide, operate, and improve our services;

  • Personalise content and user experience;

  • Send communications about our products, services, or events (if consent is given);

  • Comply with legal or regulatory requirements;

  • Maintain security and prevent misuse.

5. DATA RETENTION PERIODS

We will keep your personal data:

  • Only for as long as necessary to fulfil the purposes for which it was collected;

  • For communications: until you withdraw consent;

  • For contractual data: for the term of the contract plus the statutory limitation period;

  • For legal compliance: as required by applicable laws.
    When no longer required, your data will be securely deleted or anonymised.

6. SHARING OF DATA

We do not sell or trade your personal information. We may share it with:

  • Trusted service providers who process data on our behalf under a written agreement ensuring GDPR compliance;

  • Public authorities or regulators, where required by law.

7. INTERNATIONAL DATA TRANSFERS

If we transfer personal data outside the European Economic Area (EEA), we will ensure that:

  • A European Commission adequacy decision exists; or

  • Appropriate safeguards are in place (e.g., Standard Contractual Clauses).

8. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies to enhance functionality and analyse site usage. You can manage or disable cookies at any time through your browser settings. A separate Cookie Policy may provide detailed information.

9. YOUR RIGHTS UNDER GDPR

Under the GDPR, you have the right to:

  • Access your personal data;

  • Rectify inaccurate or incomplete data;

  • Erase your data (“right to be forgotten”);

  • Restrict processing in certain circumstances;

  • Data portability, receiving your data in a structured, machine-readable format;

  • Object to processing based on legitimate interests or direct marketing;

  • Withdraw consent at any time (without affecting prior lawful processing).

To exercise these rights, contact us at geral@palcoabastado.pt. Proof of identity may be required.

10. RIGHT TO LODGE A COMPLAINT

You may lodge a complaint with the Portuguese Supervisory Authority (Comissão Nacional de Proteção de Dados – CNPD) or with any other competent EU data protection authority.

11. SECURITY MEASURES

We take appropriate technical and organisational measures to protect your data against accidental loss, theft, unauthorised access, misuse, or disclosure.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

This version is now structured to fully address GDPR transparency and user rights requirements while maintaining a clear, professional tone for both legal compliance and user trust.